Strut Safe is a volunteer-operated and non-judgemental support line. They will stay on the phone with you until you arrive safely at your destination, no matter where you are going or where you have come from. They stand in solidarity with marginalised people and are unaligned with the police. They provide kindness and reassurance to anyone who needs it during their travels.
Calls to Strut Safe can be made from anywhere in the UK and are almost always free, as they are included in phone packages with free minutes. If you do not have inclusive minutes, calls will be at the standard 03 rate for your mobile contract. When you call Strut Safe, an automated system will transfer you to an available volunteer. The volunteer will ask your name and location, then chat to you about whatever you want until you are safely through the door. All the volunteers go through a thorough interview and training process and they all hold valid Disclosure and Barring Service certificates. If no volunteers are available when you call, you can choose to either leave a message or to hear a list of other phone lines that are open.
- Anyone can call Strut Safe! We do not require any personal information from callers. Call Handlers may direct younger callers toward services specifically suited for people under 18.
- The service is intended for anyone concerned about making their journeys alone. Call Handlers are there to keep you company while you’re travelling from one point to another. If there is an emergency, please contact emergency services on 999.
- Calls to Strut Safe can be made from anywhere in the UK and are almost always free, as they are included in phone packages with free minutes. If you do not have inclusive minutes, calls will be at the standard 03 rate for your mobile contract.
- Currently working towards opening the phone line on more days of the week. For updates, please check back with their website and follow on social media.